Please see how to return an item below.
We are happy to offer a 30 Day Money-Back Guarantee on all Heater Sports products.
We give a 30-day trial period on all products, if you are not satisfied for any reason please call 1-800-492-9334 to set up a return for purchases direct from us. If you purchased from an authorized reseller, you'll need to
contact them to set up a return. We cannot accept returns for any seller or accept returns for any credit.
If you were not charged for shipping on your initial delivery you will only be charged for the return shipping. We do not provide any pre-paid return labels (this includes products that are damaged upon arrival, defective, etc.). If a product is received in damaged condition or a product has a defect, we will be happy to send you a replacement at no cost (within 30 days of product receipt).
Returns must be arranged within 30 days of receiving the product. You must receive a Return Authorization number from us in order to return the product.
The following information is required to obtain a Return Authorization:
A. Model number
B. Serial number
C. Accurate reason for the products being returned
Products being returned must be disassembled and packaged in the original box or comparable package. Once the product is packaged and weighed, please call us to purchase a shipping label or visit your local ship center. Within 2 business days of receipt at our warehouse we will refund the purchase price (price of product plus tax) less the restocking and return freight fees (if applicable).
All products must be returned in good condition and with all paperwork, parts and accessories or an additional 10% charge may be added.
You can expect a refund in the same form of payment originally used for the purchase within 30 days of our receiving your returned product. Once a Return Authorization number is issued, the product must be returned within 30 days of the issuing date or the Return Authorization number will become invalid. If we are doing an exchange of your product, the unit being returned must be received back to us within 30 days from the delivery date of the new product or you agree to pay Heater the full retail cost of the machine.
What if I want to cancel my order after it has shipped?
We will refund the purchase price (price of the machine and tax) less to and from shipping charges. If you were not charged for shipping on your initial delivery you will only be charged for the return shipping fee. If your product(s) has shipped (even if you have not received your product or if you cancel the order after it has processed, but prior to it being delivered) return shipping and restocking fees will apply.
If you have any questions, please call 1-800-492-9334.